Perhaps I'm off base here, but I'm going to play devil's advocate. I can understand the point of a close question piece for the need for extensive research...but honestly? Do we really need it?
First off I see the example posted above with -3 votes to close. Now maybe the OP didn't provide enough information (ok, I get that. hard to work with someone who gives you nothing to go on), but do we really need to vote this question down? It seems to like a viable question. If I had a similar problem I would want to find questions like this on DBA.SE.
Next, I'm not sure closing the question is the best. Two reasons for that.
- Put yourself in the shoes of the n00b. The internet is often your best help (even vendors do not always provide the best of support). If a forum shuts you down, it really hurts. How do you find help? Not from the forum that shut you down. And that will probably also deter that person from coming here again. (Despite how even "gentle" we may be with that person.)
- Think of the importance of that post. Again, if I'm searching the Internet, I would love to find a post like this, with the associated comments, answers, and links to chat. Even if the end result was an answer of "needed to call tech support", that is still helpful. But that end result should be the discovery of the OP, not the community shutting down the OP. What if there was a strange corner case that could be resolved without vendor support? There might be a valid answer that another person could try. Closing the question prevents this answer. The OP could ask a moderator to open the question again for the answer to be posted, but I'm guessing they may feel turned off and never post the answer - to the detriment of the community.
Perhaps my post here (and I did this to fit my thoughts rather than a comment) is a bit to impassioned. And I realize that DBA.SE is trying hard to keep this forum tight and clean and not get out of hand like what has happened on SO. But I can't keep from wondering if this desire is really shooting ourselves in the foot. People are the reason this type of forum succeeds. It is one of the reasons I came to love the SE format and often come here over other forums (even vendor ones). The more I think we shut down end users without helping them, the more I think we will stop good questions and good answers (and even the though process behind them) from being available for others to find.
Is there another way we can help control things but yet guide the OP to the answer (even if it is "I need vendor help")? I do think of that as a correct answer.
My two cents anyway.